This interactive training develops practical, implementable solutions for your any arranger, while at the same time providing them critical tools to ensure they're equipped and inspired to deliver professional service to families, and exceptional experiences.

The ability to speak publically with conviction and authority is a skill that everyone in business needs, but one that most people fear. Taking a calculated approach, and adopting and incorporating key tools will allow your team members to step up and stand out while they speak with authority.

This element supports your training and development efforts. Establishing clear expectations for your team allows them to grow and provides them with a path to succeed as well as boundaries to manage that growth. When an employee's performance is managed effectively, they know you're invested in their success.

Making a great first impression is essential in our profession. We are interacting both actively and passively at every turn. Understanding the sometimes obvious yet critical ingredients to ensure your team is always putting their very best foot forward will serve you well, and serve client families exceptionally.

Interactive and integrative, this solution works one on one with you and your team to develop best practices as it relates to specific layers or all layers of family interaction and service delivery in your business. Working hands-on during the day-to-day operations of your business will provide invaluable perspectives and renewed approaches to what you do and how you do it. 

Knowing how to reward your employees, including a variety of performance inducing practices, is essential to developing an incentive program that works. Incenting team members will allow them to feel valued and further encourage them to support your operational objectives and expectations.

Developing a strategic plan as it relates to how you interact with your client families is essential. Several touch-points have the ability to influence how a client family relates to your people and organization. Understanding which of those can influence your bottom-line results allows you to hone in and evolve them as key elements of your differentiation strategy.

Developing a company mission, vision and values allows employees to galvanize to how you expect your business to operate. It provides them with a framework from which to conduct themselves, while at the same time promotes your firms operation culture to the community you serve.

Developing a strategic vision for your organization isn't only critical to mapping out your success, but offers stakeholders the keys to unlocking that success. Considering all aspects of your business wholly, equips every team member with a strategic plan that can galvanize them to the organizations goals and expectations.